Last updated on: 08/06/2020

If you are using the best buy or sell buttons, you may check the tooltip and know if the best price execution is being supplied by other users or the FOOTBID platform. This information will only be displayed when these buttons are not disable and you may buy [FAQ 4.16] or sell [FAQ 4.17] a share using this option.

The custom orders are, by nature, only matched on the secondary market [FAQ 4.19]. Therefore, by default, you may assume that is the case. Nonetheless, if no supply or demand is provided by other users, FOOTBID may suggest purchasing or selling shares on the secondary market with explicit buttons for it within the custom orders form.

No. Once executed a transactions can never be reversed as the ownership of shares has permanently switched from seller to buyer and the respective funds have already been debited to the buyer and credited to the seller.

Despite the extensive testing to the platform operational issues may occur punctually. As such, if there has been an error that led to an unintended processing of your order please send a detailed report to [email protected].

Yes. For cancelling a specific order just click the icon on its row or card and confirm your intention to delete that specific order after carefully reading the respective alert message.

If the order has already been partially fulfilled, cancelling it only means that the portion still pending will no longer be executed. All transactions already registered and their consequences will not be reversed [FAQ 4.19].